Terms and Conditions

PAYMENT

Full payment must be made at time of booking or your order will not be confirmed. Should you need to cancel after confirmation you are welcome to reschedule for another day or we can issue a store credit which comes with a 3 month expiry. We do not issue cash refunds.

Should your balloon burst in your care, depending on availability we can remake your balloon for an additional cost providing all materials except the balloon are returned to us. 

ALLERGIES & CHOKING HAZARDS

Latex may cause an allergic reaction for some people. Please be aware that we use latex balloons. Should an allergic reaction occur please seek medical advise. .Our balloons come with a pin for popping. Once popped please disregard pin and balloon into bin as they can be a choking hazard for young children. Our bouquets also contain sharp sticks to hold chocolates in place. Please supervise young children to avoid injury.

PRODUCT VARIATIONS

Please be aware that all our products are handmade and slight imperfections or variations may occur depending on stock availability etc. It is always our aim to send you what is pictured however we will contact you should an item, colour, etc. need to be substituted. If we cannot substitute to your liking we will offer a full refund.

BALLOON CARE

We recommend gifting your balloon the day of our day after pickup.. All balloons will be supplied in a black plastic bag. This helps to slow the oxidation process and should guard against your balloon becoming cloudy for longer. Balloons need to be stored in a cool/dark location if not being used straight away. Do not leave or transport in a hot car. Keep it away from sharp objects. Do not jab, poke or tilt etc as it may pop.

LIABILITY

Customer accepts and agrees to our terms and conditions and is aware that Sweetest Arrangements owners and employees are not liable for any injury, choking, allergies, illnesses or property damage alleged to be caused by our bouquets or balloons and any contents provided by our business.